The RETRIEVER service is an outsourcing provision utilising the LUMBERJACK software but allows you to run reports remotely on the call data logged from your telephone PBX/Switch but managed and stored at our offices.
All call data is stored within the database and you can then run reports to see those areas of interest for you, such as call costs for a call centre, who has dialled a specific number, how quickly a department answer their calls, where a call was transferred.
The data stored depends on the output provided by your telephone system. A call is logged as soon as it has been completed – as soon as you hang up although on site remote sites, we are only sent the information the following day. If you cannot see the current data, you may need to call our support team and ask them to kick off a collection of data.
As the data is logged, the cost of the call is calculated against your tariff tables so that you may create an accurate picture of your telephone costs, or even provide reports with inflated costs to cover the cost of the telephone provision.
This Blog, has been designed to provide information about how to effectively use your system. If you would like to register to be able to comment on any of the blogs, those details will only be used by the support team to respond, provide information and newsletters.
If you highlight RETRIEVER above, you will see that there are ‘How To…’ sheets.
The Focom Support Team