Category Archives: Top Tips

Out of Hours Usage

Remember to check for out of hours use. Activity on the telephone system when all the staff have gone home is often attributed to cleaners or security people, but it could also imply misuse (such as an extension being diverted … Continue reading

Posted in Call Costs, Reports, Top Tips

Directory Enquiries

Please put me through… You may find calls that have been made to a Directory enQuiries service and cost pounds rather than pence. When you dial directory services for a number, they offer to put the caller through – but … Continue reading

Posted in Call Costs, Reports, Top Tips

Premium Rated Calls

You may have a policy for banning all premium rated calls but this can cause difficulties if there is a help line that staff need to call. To keep an eye on premium calls, use the Search for Dialled Number … Continue reading

Posted in Call Costs, Reports, Top Tips

Busiest and Costliest Extensions

If you have a Sales Team, you will expect them to be making a lot of calls. You can run the Top 25 Busiest Extensions Report to see if these are the people at the top of  the list. This … Continue reading

Posted in Call Costs, Report Setup, Top Tips

Search for a Dialled Number

Do you have a lot of calls on the bills which you can’t account for? You can use the Search for Dialled Number Report to find out which extension made them. If you are using the web interface, you can … Continue reading

Posted in Report Setup, Top Tips

Company Extension Costs

How much time are people spending on the telephone? Use the Company Extension Costs Report for a summary of activity on all the extensions. Does this report reflect your expectations? If not, run a detailed report looking at all calls … Continue reading

Posted in Call Costs, Report Setup, Top Tips

Mobile Calls

Do you see a lot of mobile calls? The Mobile Call Breakdown Report will give a summary of mobile dialling patterns. If this is a bit higher than you would expect it may be because some extensions have been diverted … Continue reading

Posted in Call Costs, Report Setup, Top Tips

Costly Calls

For a quick view of costly calls use these reports (dialled numbers covered for privacy: Top 25 High Cost Numbers This looks at all the numbers dialled for that period, then collates and  sorts them in descending order. If you … Continue reading

Posted in Call Costs, Report Setup, Top Tips

Getting the Right Tariff

A tariff provider deals in ‘minutes’ and will give you a price based on the amount of time you spend connected. Sorting out a rate for Local, National and the various International destinations it quite straight forward. But you need … Continue reading

Posted in Call Costs, Report Setup, Top Tips

International Dialling

Have you banned international dialling? Even so, it is still worth checking to make sure it is effective. Alternatively, you may have set up a class of service to allow international dialling on your telephone system, so it is a … Continue reading

Posted in Call Costs, Report Setup, Top Tips