Category Archives: RETRIEVER

Outsourced Service Provision

RETRIEVER – How to Tidy Groups

Do you ever set-up Groups for one-off reports and then look through and wish you could tidy them up? Luckily for you, there is now a How To… Sheeton how to do this.

Posted in Groups, RETRIEVER

RETRIEVER – How to Tidy Filters

Although we manage your system, many of you create your own reports and filters. Sometimes, you find that you have a number of the same filters doing the same job and just need to clean up. This How To… document … Continue reading

Posted in Filters, RETRIEVER

RETRIEVER – Quick Filters

If you ever need to run reports as a one-off event, perhaps checking to see if anybody has dialled a specific number, a call over a specific cost, etc. You may want to create Adhoc reports using the Quick Filters. … Continue reading

Posted in Filters, Reports, Reports Set-up, RETRIEVER

RETRIEVER – Adhoc Report – Cost Between

If you are ever asked to run a report looking at calls that cost between two values, we have created a How To… Sheet on creating this adhoc report.  Either visit the How To… page or open the document Here.

Posted in Call Costs, Reports, Reports Set-up, RETRIEVER

RETRIEVER – Adhoc Report – Extension Matches

If you are ever asked to run a report on a particular extension or perhaps on a few extensions, we have created a How To… Sheet on creating this adhoc report for those using the Web. Either visit the How … Continue reading

Posted in Reports, Reports Set-up, RETRIEVER

RETRIEVER – Adhoc Report – Dialled Number Search

Have you ever had the situation when you need to track down who has been dialling a particular number, perhaps an outside organisation is getting nuisance phone calls, or the telephone bill has just come in with high numbers of … Continue reading

Posted in Reports, Reports Set-up, RETRIEVER

RETRIEVER – Adhoc Report – CLI Search (Incoming call)

Has anybody in your organisation received an incoming call and wondered what the number was that was dialling them. You can run an Adhoc report (a one-off report) to see incoming CLI to an extension. Visit the How To… folder … Continue reading

Posted in Reports, Reports Set-up, RETRIEVER

RETRIEVER – How to Check Tariff Area Codes and Bands

Do you ever see a call and wonder how that call is charged by your Tariff provider?  Perhaps you are interested to see whether it is a premium call or whether there are any set-up costs involved. We have created … Continue reading

Posted in Call Costs, Reports, RETRIEVER, System Management

RETRIEVER – How to Recost Data

Perhaps your tariff has been updated but you would like your telephone calls to be recosted to a specific data in the past, or perhaps you have just noticed that there is a new Access Code which hasn’t been stripped … Continue reading

Posted in Call Costs, Reports, Reports Set-up, RETRIEVER, System Management

RETRIEVER – How to Create a Cost Style

Cost Styles allow you to create one style that may use one or more tariffs to calculate the call charges.  For example, you can allocate specific tariffs to specific trunks/lines, or where Tariff A only carries, say, international traffic, you … Continue reading

Posted in Call Costs, Reports, Reports Set-up, RETRIEVER