Category Archives: System Management

LUMBERJACK – How to Check Tariff Area Codes and Bands

Do you ever see a call and wonder how that call is charged by your Tariff provider?  Perhaps you are interested to see whether it is a premium call or whether there are any set-up costs involved. We have created … Continue reading

Posted in Call Costs, LUMBERJACK, Reports, System Management

LUMBERJACK – How to Recost Data

Perhaps your tariff has been updated but you would like your telephone calls to be recosted to a specific data in the past, or perhaps you have just noticed that there is a new Access Code which hasn’t been stripped … Continue reading

Posted in Call Costs, Housekeeping, LUMBERJACK, Reports, System Management

LUMBERJACK – How to Run a Recache

Many elements, extension names, tariff information, etc. is stored locally on the PC for quick and easy access.  If you make changes, like updating extension names, the updates do not appear in the Reports.  To update the cache and the … Continue reading

Posted in Call Costs, Extensions, Housekeeping, LUMBERJACK, Reports, System Management

LUMBERJACK Upgrades

Under the ‘How To…’ section, we have added a document to talk you through the basics of an Upgrade – but most importantly, how to update your Client, following an Upgrade. Any questions remember to email Support.

Posted in LUMBERJACK, System Management

LUMBERJACK – Licence Exceeded Action Plan

OK, it’s happened, you have a bright red screen and an impolite message telling you that the licence has been exceeded! Here’s what to do. Is this a permanent licence increase? Yes? No? Please call us to clarify the cost … Continue reading

Posted in LUMBERJACK, System Management

Populating your Database

We can interface with most directory packages, such as the Ericsson MD110’s DNA, or the Meridian recommended Dirigent, etc. If you are updating your LUMBERJACK database manually, and yet you have a directory system within the company that is also … Continue reading

Posted in System Management

Power Down at Weekend

Shutdown LUMBERJACK properly to avoid problems later. Weekend power down are notorious for powering up… powering down… up…down… This is not good for databases. The system will recover very well if turned off and given enought time to recover. Where … Continue reading

Posted in System Management

Free Space Check

Use the Free Space Check to warn you if the system is running out of space. Click the right mouse button on the Remote Notification Program. (That’s the little icon on the bottom right of your Windows Task Bar i.e. … Continue reading

Posted in System Management

How To: Documents for Client (PDF)

System Management How To: Shutdown the Lumberjack System How to: Set Up VNC How To: Install Client Software How To: Add Bank Holiday Dates to Tariff Report Setup How To: Scramble Dialled Numbers How To: Schedule a Recost How To: … Continue reading

Posted in System Management