Category Archives: Housekeeping

LUMBERJACK – Client – Deleting Old Reports (How many days reports are kept)

When you look through all your old reports – do you find that the list is very long.  You can either manually delete old reports which are no longer needed – or you can set LUMBERJACK up to decide how … Continue reading

Posted in Housekeeping, LUMBERJACK, Reports, Scheduling

LUMBERJACK – WEB – Deleting and Cleaning up Extensions or Agents (either manually or automatically)

If you ever receive a ‘Licence expired’ warning, LUMBERJACK is telling you that you have exceeded your extension/agent licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping is … Continue reading

Posted in Extensions, Housekeeping, LUMBERJACK

LUMBERJACK – CLIENT – Deleting and Cleaning up Extensions or Agents (either manually or automatically)

If you ever receive a ‘Licence expired’ warning, LUMBERJACK is telling you that you have exceeded your extension/agent licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping is … Continue reading

Posted in Extensions, Housekeeping, LUMBERJACK

LUMBERJACK – Client – Backups

We all know and understand the importance of having a regular backup routine. Unfortunately, because LUMBERJACK is always open logging calls, it is very difficult for your ‘standard’ backup software to be able to take reliable backups. We would highly … Continue reading

Posted in Backups, Housekeeping, LUMBERJACK

LUMBERJACK – Web – Backups

We all know and understand the importance of having a regular backup routine. Unfortunately, because LUMBERJACK is always open logging calls, it is very difficult for your ‘standard’ backup software to be able to take reliable backups. We would highly … Continue reading

Posted in Backups, Housekeeping, LUMBERJACK

LUMBERJACK – Client – Adhoc Report – Extension Matches

If you are ever asked to run a report on a particular extension or perhaps on a few extensions, we have created a How To… Sheet on creating this adhoc report for those using the Client.  Either visit the How … Continue reading

Posted in Call Costs, Housekeeping, LUMBERJACK, Report Setup, Reports

LUMBERJACK – How to Recost Data

Perhaps your tariff has been updated but you would like your telephone calls to be recosted to a specific data in the past, or perhaps you have just noticed that there is a new Access Code which hasn’t been stripped … Continue reading

Posted in Call Costs, Housekeeping, LUMBERJACK, Reports, System Management

LUMBERJACK – How to Run a Recache

Many elements, extension names, tariff information, etc. is stored locally on the PC for quick and easy access.  If you make changes, like updating extension names, the updates do not appear in the Reports.  To update the cache and the … Continue reading

Posted in Call Costs, Extensions, Housekeeping, LUMBERJACK, Reports, System Management

LUMBERJACK – Zero Cost Calls – Where to Start?

Have you ever looked at a report and seen some individual calls with no costs, which you would expect a cost associated with them? How do you find out whether they should have a cost or what the issue might … Continue reading

Posted in Call Costs, Extensions, Housekeeping, LUMBERJACK, Report Setup, Reports

Glossary

We’ve added a new Page along the top.  The Glossary gives you explanations of common Telecommunications, database and our product language and descriptions. So if you want to know what an Erlang is, or perhaps the difference between Incoming and … Continue reading

Posted in Housekeeping