Category Archives: Extensions

Anything to do with updating extensions

LUMBERJACK – WEB – Deleting and Cleaning up Extensions or Agents (either manually or automatically)

If you ever receive a ‘Licence expired’ warning, LUMBERJACK is telling you that you have exceeded your extension/agent licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping is … Continue reading

Posted in Extensions, Housekeeping, LUMBERJACK

LUMBERJACK – CLIENT – Deleting and Cleaning up Extensions or Agents (either manually or automatically)

If you ever receive a ‘Licence expired’ warning, LUMBERJACK is telling you that you have exceeded your extension/agent licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping is … Continue reading

Posted in Extensions, Housekeeping, LUMBERJACK

LUMBERJACK – How to Run a Recache

Many elements, extension names, tariff information, etc. is stored locally on the PC for quick and easy access.  If you make changes, like updating extension names, the updates do not appear in the Reports.  To update the cache and the … Continue reading

Posted in Call Costs, Extensions, Housekeeping, LUMBERJACK, Reports, System Management

LUMBERJACK – Zero Cost Calls – Where to Start?

Have you ever looked at a report and seen some individual calls with no costs, which you would expect a cost associated with them? How do you find out whether they should have a cost or what the issue might … Continue reading

Posted in Call Costs, Extensions, Housekeeping, LUMBERJACK, Report Setup, Reports

LUMBERJACK – Exceeded Licence?

Have you ever seen the screen of doom, you’ve gone to run a report and LUMBERJACK tells you that you have exceeded your licence? You’re not aware of any extension increases, so what next? We have created to How-To… documents … Continue reading

Posted in Extensions, Housekeeping, LUMBERJACK

LUMBERJACK – Importing Extension Information

It is possible to import extension information straight into LUMBERJACK.  We have written the How To… sheet for importing extensions into the client, manually importing extensions into the Web Browser and automatically importing extensions into the Web Browser.

Posted in Extensions, Housekeeping, LUMBERJACK, Scheduling

LUMBERJACK – Exporting Extension Lists

Have you ever wondered how to export a list of your extensions to use for another package? Here is the How To… sheet for the Client and for the Web Users. Alternatively, visit the LUMBERJACK How To’s…

Posted in Extensions, Housekeeping, LUMBERJACK

LUMBERJACK – Adding a Group to a Group of Groups

LUMBERJACK’s organsiational structure allows you to group extensions (trunks, operators, etc.) into groups to create departments.  These can then be grouped together to form the next tier level in the organisational structure. If you need to know how to do … Continue reading

Posted in Extensions, Housekeeping, LUMBERJACK

LUMBERJACK Extensions – Update or Reassign?

Are you aware that when updating extensions within LUMBERJACK, it is possible to ‘update’ or ‘reassign’?  What is the difference I hear you ask? Basically, updating an extension will overwrite the existing entry whereas a reassign, would retain the historical … Continue reading

Posted in Extensions, Housekeeping, LUMBERJACK