Category Archives: Call Costs

LUMBERJACK – Client – Adhoc Report – Cost Between

If you are ever asked to run a report looking at calls that cost between two values, we have created a How To… Sheet on creating this adhoc report using the Client Software. Either visit the How To… page or … Continue reading

Posted in Call Costs, LUMBERJACK, Report Setup, Reports

LUMBERJACK – Web – Adhoc Report – Cost Between

If you are ever asked to run a report looking at calls that cost between two values, we have created a How To… Sheet on creating this adhoc report using the Web Browser. Either visit the How To… page or … Continue reading

Posted in Call Costs, LUMBERJACK, Report Setup, Reports

LUMBERJACK – Client – Adhoc Report – Extension Matches

If you are ever asked to run a report on a particular extension or perhaps on a few extensions, we have created a How To… Sheet on creating this adhoc report for those using the Client.  Either visit the How … Continue reading

Posted in Call Costs, Housekeeping, LUMBERJACK, Report Setup, Reports

LUMBERJACK – Client – Adhoc Report – Dialled Number Search

Have you ever had the situation when you need to track down who has been dialling a particular number, perhaps an outside organisation is getting nuisance phone calls, or the telephone bill has just come in with high numbers of … Continue reading

Posted in Call Costs, LUMBERJACK, Report Setup, Reports

LUMBERJACK – How to Check Tariff Area Codes and Bands

Do you ever see a call and wonder how that call is charged by your Tariff provider?  Perhaps you are interested to see whether it is a premium call or whether there are any set-up costs involved. We have created … Continue reading

Posted in Call Costs, LUMBERJACK, Reports, System Management

LUMBERJACK – How to Recost Data

Perhaps your tariff has been updated but you would like your telephone calls to be recosted to a specific data in the past, or perhaps you have just noticed that there is a new Access Code which hasn’t been stripped … Continue reading

Posted in Call Costs, Housekeeping, LUMBERJACK, Reports, System Management

LUMBERJACK – How to Run a Recache

Many elements, extension names, tariff information, etc. is stored locally on the PC for quick and easy access.  If you make changes, like updating extension names, the updates do not appear in the Reports.  To update the cache and the … Continue reading

Posted in Call Costs, Extensions, Housekeeping, LUMBERJACK, Reports, System Management

LUMBERJACK – How to Create a Cost Style

Cost Styles allow you to create one style that may use one or more tariffs to calculate the call charges.  For example, you can allocate specific tariffs to specific trunks/lines, or where Tariff A only carries, say, international traffic, you … Continue reading

Posted in Call Costs, LUMBERJACK, Report Setup, Reports

LUMBERJACK – How to Create an Access Code

Are you having some new Trunks/Lines installed?  Is there a new tariff provider?  Do your dialled digits have some other numbers in front? Chances are, if the answer is YES to any of the above, that you will need to … Continue reading

Posted in Call Costs, LUMBERJACK, Report Setup, Reports

LUMBERJACK – Zero Cost Calls – Where to Start?

Have you ever looked at a report and seen some individual calls with no costs, which you would expect a cost associated with them? How do you find out whether they should have a cost or what the issue might … Continue reading

Posted in Call Costs, Extensions, Housekeeping, LUMBERJACK, Report Setup, Reports