Category Archives: Housekeeping
This document provides a summary on a number of important Housekeeping routines that you may need and when to use them. We have created LJ – Housekeeping document on how to do this.
At some stage you may need to restore a backup: for example, you may be asked to run a report on historic data that is no longer kept ‘live’ within LJ.. We have created a How To… sheet on how … Continue reading
Has your organisational structure changed? Do you need to delete old groups? We have created a How To… Sheet on how to Tidy up your Groups.
Depending on the space available, you can decide how much data is kept ‘live’ on your LJ system. Most people will keep about 3 years available at all times. To see how this is set-up, please see the how to… … Continue reading
When you look through all your old reports – do you find that the list is very long. You can manually delete old reports which are no longer needed – or you can set LJ up to decide how long … Continue reading
If you ever receive a ‘Licence expired’ warning, LJ is telling you that you have exceeded your LJ extension licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping … Continue reading
We all know and understand the importance of having a regular backup routine. Unfortunately, because LJ is always open logging calls, it is very difficult for your ‘standard’ backup software to be able to take reliable backups. We would highly … Continue reading
When setting up LJ, most clients want LJ to auto learn the extensions as the extensions make calls. This is fine if you are well within your licence and your extension range fits the LJ licence you have bought. However, … Continue reading
Have you ever looked at call costs in a report and seen some without a cost. If you think these calls should have a cost, we’ve created a How to… sheet to look into the various reasons this may be. … Continue reading