Category Archives: Housekeeping

LJ – Housekeeping Overall

This document provides a summary on a number of important Housekeeping routines that you may need and when to use them. We have created LJ – Housekeeping document on how to do this.

Posted in Housekeeping, LJ

LJ – How to Restore Backups

At some stage you may need to restore a backup: for example, you may be asked to run a report on historic data that is no longer kept ‘live’ within LJ.. We have created a How To… sheet on how … Continue reading

Posted in Housekeeping, LJ

LJ – How to Tidy Groups

Has your organisational structure changed? Do you need to delete old groups? We have created a How To… Sheet on how to Tidy up your Groups.

Posted in Groups, Groups, Housekeeping, LJ

LJ – How much Data is kept live?

Depending on the space available, you can decide how much data is kept ‘live’ on your LJ system. Most people will keep about 3 years available at all times. To see how this is set-up, please see the how to… … Continue reading

Posted in Housekeeping, LJ

LJ – Deleting Old Reports (How many days reports are kept)

When you look through all your old reports – do you find that the list is very long. You can manually delete old reports which are no longer needed – or you can set LJ up to decide how long … Continue reading

Posted in Housekeeping, LJ, Reports, Uncategorized

LJ – Deleting Extensions

If you ever receive a ‘Licence expired’ warning, LJ is telling you that you have exceeded your LJ extension licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping … Continue reading

Posted in Housekeeping, Licence, LJ

LJ – Backups

We all know and understand the importance of having a regular backup routine. Unfortunately, because LJ is always open logging calls, it is very difficult for your ‘standard’ backup software to be able to take reliable backups. We would highly … Continue reading

Posted in Housekeeping, LJ

LJ – Restricting Auto Learned Extensions

When setting up LJ, most clients want LJ to auto learn the extensions as the extensions make calls.  This is fine if you are well within your licence and your extension range fits the LJ licence you have bought.  However, … Continue reading

Posted in Housekeeping, Licence, LJ

LJ – Zero Cost Calls – Where to Start

Have you ever looked at call costs in a report and seen some without a cost.  If you think these calls should have  a cost, we’ve created a How to… sheet to look into the various reasons this may be.  … Continue reading

Posted in Call Costs, Housekeeping, LJ, Reports

LJ – Exceeded Licence?

Have you ever seen the screen of doom, you’ve gone to run a report and LJ tells you that you have exceeded your licence? You’re not aware of any extension increases, so what next? We have created to How-To… documents … Continue reading

Posted in Housekeeping, LJ, Reports