Category Archives: LJ
This document provides a summary on a number of important Housekeeping routines that you may need and when to use them. We have created LJ – Housekeeping document on how to do this.
At some stage you may need to restore a backup: for example, you may be asked to run a report on historic data that is no longer kept ‘live’ within LJ.. We have created a How To… sheet on how … Continue reading
Has your organisational structure changed? Do you need to delete old groups? We have created a How To… Sheet on how to Tidy up your Groups.
Depending on the space available, you can decide how much data is kept ‘live’ on your LJ system. Most people will keep about 3 years available at all times. To see how this is set-up, please see the how to… … Continue reading
When you look through all your old reports – do you find that the list is very long. You can manually delete old reports which are no longer needed – or you can set LJ up to decide how long … Continue reading
If you ever receive a ‘Licence expired’ warning, LJ is telling you that you have exceeded your LJ extension licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping … Continue reading
We all know and understand the importance of having a regular backup routine. Unfortunately, because LJ is always open logging calls, it is very difficult for your ‘standard’ backup software to be able to take reliable backups. We would highly … Continue reading
If you are ever asked to run a report on a particular extension or perhaps on a few extensions, we have created a How To… Sheet on creating this report for those using the LJ Software. Either visit the LJ … Continue reading
If you are ever asked to run a report looking at calls that have a duration between two values, we have created a How To… Sheet on creating this report using the LJ Software. Either visit the LJ How To… … Continue reading