OK, it’s happened, you have a bright red screen and an impolite message telling you that the licence has been exceeded! Here’s what to do.
|Is this a permanent licence increase?|
|Please call us to clarify the cost (there will be a licence cost and a maintenance cost – this will be calculated pro rata to run in line with existing maintenance). At
the same time, we will provide you with a temporary licence for one month to cover the excess.
|You are introducing a new number range?||You don’t know why you have exceeded your licence – Run an unused item report over the last three months|
|Raise a Purchase Order: email Accounts clearly stating the total number of extensions to be increased and the total maintenance cost.||Identify the additional increase you need and contact helpdesk 01442 20 00 02 or email Support and we will provide a three month temporary licence.||Could you delete any extensions (remember that you can put extensions into a group, prior to deletion and you can still run historical reports on this group!)|
|Our accounts department will invoice your department||At the end of three months, if you put the old extensions into a group, you can continue to run historical information on these.||Yes?||No?|
|On payment, we will provide you with a new Permanent licence to cover the increase together with a new licence agreement and Maintenance contract.||Delete old extensions and key in your original permanent licence.||Recache and the licence will update the new information||You need to upgrade your licence|
|Was this enough?|
|End of problem||You need to upgrade your licence|