Summary vs Turbo: Differences Explained

On the surface Turbo Reports run much faster than Summary Reports. But there is more to it than that.

The main difference is in the way they work. When you run a Summary Report, you can use any number of filters, e.g. a sub-filter set to incoming call types; a main filter looking for calls to the Operator Group; and filters applied to columns in the report looking at various answer delay parameters such as 0 – 10 secs, 10 – 30 secs, 30 secs and over. The call records are then filtered and sorted and the report produced. If you need to apply your own filters, this is the report to run.

Turbo reports are created from data that are collated as part of the logging process. If you look under Reports>Turbo Fields. The list on the left hand side will show all the information that is collated every time a record is logged. Choose any of these columns to create the report you want. It is possible to set up filters to use with Turbo Reports but these have to be set in advance so that the filtered records are collated at the time of logging. Filters cannot be applied after the event. They are set up under Reports>Turbo Filters and work the same way as the Restrictions for the Real Time screens.

All that explains why the Turbo reports run faster butthe other key difference is in the way they handle call costs.

Many people comment that the costs on the Summary and Turbo reports do not balance. Quite correct! They are calculated differently.

Turbo reports will allocate costs to each part of the call, i.e. where a call is transferred to another department, the relevant part of that call will be allocated to each department. summary reports work with the Detailed report and cost each call on its own merit. This means that any calls transferred to other Departments will appear in both reports, just as the Detailed record would show in both.

This entry was posted in Report Setup. Bookmark the permalink.