Out of Hours Usage

Remember to check for out of hours use. Activity on the telephone system when all the staff have gone home is often attributed to cleaners or security people, but it could also imply misuse (such as an extension being diverted for home use) or hacking by someone selling calls courtesy of your telephone system.

Run a All Calls Made Report or Detailed Outgoing Calls and set the times for the close and opening of business.

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