LUMBERJACK, RETRIEVER and LJ User Group Area

We have created this User Group Area to assist your exploration around your products and to help you make better use of the software.

SEARCH: Everything is searchable so type in a key word (in the Search box to the right) and all relevant log entries will be listed. We recommend using this to find exactly what you are looking for.

PAGES: Above, you will see that there is a separate tab for each product or service: LJ, LUMBERJACK and RETRIEVER.

ENTRIES: If there is something you would particularly like to see here, please feel free to Email LJ or LUMBERJACK/RETRIEVER Support.

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Glossary

We’ve added a new Page along the top.  The Glossary gives you explanations of common Telecommunications, database and our product language and descriptions. So if you want to know what an Erlang is, or perhaps the difference between Incoming and Outgoing Calls, please take a look.

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LJ – Exceeded Licence?

Have you ever seen the screen of doom, you’ve gone to run a report and LJ tells you that you have exceeded your licence? You’re not aware of any extension increases, so what next? We have created to How-To… documents showing you what to do and how to remove the error message. You will find them under LJ>How To…, or you can go directly to the Exceeded Your Licence?.

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LUMBERJACK – Exceeded Licence?

Have you ever seen the screen of doom, you’ve gone to run a report and LUMBERJACK tells you that you have exceeded your licence? You’re not aware of any extension increases, so what next? We have created to How-To… documents showing you what to do and how to remove the error message. You will find them under LUMBERJACK>How To… under Housekeeping, or you can go directly to the Client How To… or the Web How To….

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LJ – Organisational Structures

If you want to set up an organisational or company structure within LJ, here is the How To…

It also includes information about exporting and importing extension information.

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LUMBERJACK – Importing Extension Information

It is possible to import extension information straight into LUMBERJACK.  We have written the How To… sheet for importing extensions into the client, manually importing extensions into the Web Browser and automatically importing extensions into the Web Browser.

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LUMBERJACK – Exporting Extension Lists

Have you ever wondered how to export a list of your extensions to use for another package? Here is the How To… sheet for the Client and for the Web Users.

Alternatively, visit the LUMBERJACK How To’s…

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RETRIEVER Filter Operands

When creating filters, some people get confused about the operands and what they are. Operands allow you to create filters and specify exactly what you want to see when the filter is applied, for example a dialled number matches, or an extension description (name) sounds like, or cost is greater than or equal to…

To show all the options available with every field within the database, we have created an Operand Reference Guide for Retriever – Filter Operands. This does not provide instructions on how to create a filter – that information is within the ‘How To…’ sheets.

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RETRIEVER – Create a Simple Filter

The latest ‘How To…’ will show you how to create simple filters when using the web browser interface. You can either open the document here, or click on the RETRIEVER>How To… above.

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LUMBERJACK – Adding a Group to a Group of Groups

LUMBERJACK’s organsiational structure allows you to group extensions (trunks, operators, etc.) into groups to create departments.  These can then be grouped together to form the next tier level in the organisational structure.

If you need to know how to do this, here is the Client User How To… and the Web User How To…

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RETRIEVER Adhoc Groups

Do you need to run a report on an adhoc group of extensions? Perhaps you have a project and these extensions already belong in specific cost centers but for the purposes of this report, they need to be selected as well. RETRIEVER allows multiple organisational structures and adhoc extension groups. Learn from the ‘How To…’ for the Web User.

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