We have created this User Group Area to assist your exploration around your products and to help you make better use of the software.
SEARCH: Everything is searchable so type in a key word (in the Search box to the right) and all relevant log entries will be listed. We recommend using this to find exactly what you are looking for.
PAGES: Above, you will see that there is a separate tab for each product or service: LJ, LUMBERJACK and RETRIEVER.
ENTRIES: If there is something you would particularly like to see here, please feel free to Email LJ or LUMBERJACK/RETRIEVER Support.
We’ve added a new Page along the top. The Glossary gives you explanations of common Telecommunications, database and our product language and descriptions. So if you want to know what an Erlang is, or perhaps the difference between Incoming and Outgoing Calls, please take a look.
Have you ever seen the screen of doom, you’ve gone to run a report and LJ tells you that you have exceeded your licence? You’re not aware of any extension increases, so what next? We have created to How-To… documents showing you what to do and how to remove the error message. You will find them under LJ>How To…, or you can go directly to the Exceeded Your Licence?.
Have you ever seen the screen of doom, you’ve gone to run a report and LUMBERJACK tells you that you have exceeded your licence? You’re not aware of any extension increases, so what next? We have created to How-To… documents showing you what to do and how to remove the error message. You will find them under LUMBERJACK>How To… under Housekeeping, or you can go directly to the Client How To… or the Web How To….
If you want to set up an organisational or company structure within LJ, here is the How To…
It also includes information about exporting and importing extension information.
Have you ever wondered how to export a list of your extensions to use for another package? Here is the How To… sheet for the Client and for the Web Users.
Alternatively, visit the LUMBERJACK How To’s…
The latest ‘How To…’ will show you how to create simple filters when using the web browser interface. You can either open the document here, or click on the RETRIEVER>How To… above.
LUMBERJACK’s organsiational structure allows you to group extensions (trunks, operators, etc.) into groups to create departments. These can then be grouped together to form the next tier level in the organisational structure.
If you need to know how to do this, here is the Client User How To… and the Web User How To…
Do you need to run a report on an adhoc group of extensions? Perhaps you have a project and these extensions already belong in specific cost centers but for the purposes of this report, they need to be selected as well. RETRIEVER allows multiple organisational structures and adhoc extension groups. Learn from the ‘How To…’ for the Web User.