LUMBERJACK, RETRIEVER and LJ User Group Area

We have created this User Group Area to assist your exploration around your products and services to help you make better use of the system.

SEARCH: Everything is searchable so type in a key word (in the Search box to the right) and all relevant log entries will be listed. We recommend using this to find exactly what you are looking for.

PAGES: Above, you will see that there is a separate tab for each product or service: LUMBERJACK, RETRIEVER & LJ.

LUMBERJACK users have the system installed at their offices.  They run and manage their systems (although we do manage some of our LUMBERJACK customer’s systems on their behalf).

RETRIEVER users have access to their systems via secure Web Browser.  We manage and support them in the daily running of the system, generate reports, etc. on their behalf.

LJ users have the system installed at their offices. This is an SME product which is self-installed and managed and is a smaller version of LUMBERJACK.

ENTRIES: If there is something you would particularly like to see here, please feel free to Email Support.

Posted in General

LJ – Extension Matches

If you are ever asked to run a report on a particular extension or perhaps on a few extensions, we have created a How To… Sheet on creating this report for those using the LJ Software. Either visit the LJ How To… page or open the document HERE.

Posted in Uncategorized

LJ – Duration Between

If you are ever asked to run a report looking at calls that have a duration between two values, we have created a How To… Sheet on creating this report using the LJ Software. Either visit the LJ How To… page or open the document HERE.

Posted in Uncategorized

LJ – Dialled Number Search

Have you ever had the situation when you need to track down who has been dialling a particular number, perhaps an outside organisation is getting nuisance phone calls, or the telephone bill has just come in with high numbers of calls made to a specific number? We have created a How To… sheet for LJ users so either visit the LJ How To… Page or open the document HERE.

Posted in Uncategorized

LJ – Cost Between

If you are ever asked to run a report looking at calls that cost between two values, we have created a How To… Sheet on creating this report using the LJ Software. Either visit the LJ How To… page or open the document HERE.

Posted in Uncategorized

LJ – CLI Search (Incoming Calls)

Has anybody in your organisation received an incoming call and wondered what the number was, that was dialling them. You can run a report to see incoming CLI to an extension. Visit the How To… folder or open the document HERE for LJ users.

Posted in Uncategorized

LJ Logger – Quick Filters

If you ever need to run reports to look at specific call records, perhaps checking to see if anybody has dialled a specific number, a call over a specific cost, etc. You may want to create reports using the Filters. This How To… talks about the uses of Filters and the options available to you within the system.

Posted in Filters, LJ

RETRIEVER – Quick Filters

If you ever need to run reports as a one-off event, perhaps checking to see if anybody has dialled a specific number, a call over a specific cost, etc. You may want to create Adhoc reports using the Quick Filters. This How To… talks about the uses of Quick Filters and the options available to you within the Bureau system.

Posted in Filters, Reports, Reports Set-up, RETRIEVER

LUMBERJACK – Web – Quick Filters

If you ever need to run reports as a one-off event, perhaps checking to see if anybody has dialled a specific number, a call over a specific cost, etc. You may want to create Adhoc reports using the Quick Filters. This How To… talks about the uses of Quick Filters and the options available to you when using the Web Browser access.

Posted in Filters, LUMBERJACK, Report Setup, Reports

LUMBERJACK – Client – Quick Filters

If you ever need to run reports as a one-off event, perhaps checking to see if anybody has dialled a specific number, a call over a specific cost, etc. You may want to create Adhoc reports using the Quick Filters. This How To… talks about the uses of Quick Filters and the options available to you when using the Client Software Access.

Posted in Filters, LUMBERJACK, Report Setup, Reports

LUMBERJACK – Client – Adhoc Report – Duration Between

If you are ever asked to run a report looking at calls that have a duration between two values, we have created a How To… Sheet on creating this adhoc report using the Client Software. Either visit the How To… page or open the document Here.

Posted in LUMBERJACK, Report Setup, Reports