Office Hours over the Festive Period

Our Office Hours over the holiday period are:

09:00 – 13:00 Fri 23rd Dec 2016
CLOSED Mon 26th & Tues 27th Dec
10:30 – 15:00 Wed 28th to Fri 30th Dec
CLOSED Mon 2nd Jan 2017
09:00 – 17:30 from Tues 3rd Jan 2017
Posted in General, LJ, LUMBERJACK, RETRIEVER

LUMBERJACK, RETRIEVER and LJ User Group Area

We have created this User Group Area to assist your exploration around your products and services to help you make better use of the system.

SEARCH: Everything is searchable so type in a key word (in the Search box to the right) and all relevant log entries will be listed. We recommend using this to find exactly what you are looking for.

PAGES: Above, you will see that there is a separate tab for each product or service: LUMBERJACK, RETRIEVER & LJ.

LUMBERJACK users have the system installed at their offices.  They run and manage their systems (although we do manage some of our LUMBERJACK customer’s systems on their behalf).

RETRIEVER users have access to their systems via secure Web Browser.  We manage and support them in the daily running of the system, generate reports, etc. on their behalf.

LJ users have the system installed at their offices. This is an SME product which is self-installed and managed and is a smaller version of LUMBERJACK.

ENTRIES: If there is something you would particularly like to see here, please feel free to Email Support.

Posted in General

LJ – Housekeeping Overall

This document provides a summary on a number of important Housekeeping routines that you may need and when to use them. We have created LJ – Housekeeping document on how to do this.

Posted in Housekeeping, LJ

LUMBERJACK – Web – Housekeeping Overall

This document provides a summary on a number of important Housekeeping routines that you may need and when to use them. We have created LUMBERJACK – Web – Housekeeping document on how to do this.

Posted in Housekeeping, LUMBERJACK

LUMBERJACK – Client – Housekeeping Overall

This document provides a summary on a number of important Housekeeping routines that you may need and when to use them. We have created LUMBERJACK – Client – Housekeeping document on how to do this.

Posted in Housekeeping, LUMBERJACK

LJ – How to Restore Backups

At some stage you may need to restore a backup: for example, you may be asked to run a report on historic data that is no longer kept ‘live’ within LJ.. We have created a How To… sheet on how to do this.

Posted in Housekeeping, LJ

LUMBERJACK – Web – How to Restore Backups

At some stage you may need to restore a backup: for example, you may be asked to run a report on historical data that is no longer kept ‘live’ within LUMBERJACK. We have created a How To… sheet on how to do this.

Posted in Backups, Housekeeping, LUMBERJACK

LUMBERJACK – Client – How to Restore Backups

At some stage you may need to restore a backup: for example, you may be asked to run a report on historical data that is no longer kept ‘live’ within LUMBERJACK. We have created a How To… sheet on how to do this.

Posted in Backups, Housekeeping, LUMBERJACK

RETRIEVER – How to Tidy Groups

Do you ever set-up Groups for one-off reports and then look through and wish you could tidy them up? Luckily for you, there is now a How To… Sheeton how to do this.

Posted in Groups, RETRIEVER

LJ – How to Tidy Groups

Has your organisational structure changed? Do you need to delete old groups? We have created a How To… Sheet on how to Tidy up your Groups.

Posted in Groups, Groups, Housekeeping, LJ

LUMBERJACK – How to Tidy Groups (Client or Web)

Do you ever look at your list of Groups and wish you could tidy up some of the older groups? We’ve created two How To… Sheets, one when using the Client and one for using with the Web Browser. It is easier to use the Web Browser option as you can see where the groups are being used, for example in filters or Reports.

Posted in Groups, Groups, Housekeeping, LUMBERJACK