Focom Limited Turns 20

Balloons 20 years We are celebrating turning 20 this year. Thanks guys.
Posted in General

LUMBERJACK, RETRIEVER and LJ User Group Area

We have created this User Group Area to assist your exploration around your products and services to help you make better use of the system.

SEARCH: Everything is searchable so type in a key word (in the Search box to the right) and all relevant log entries will be listed. We recommend using this to find exactly what you are looking for.

PAGES: Above, you will see that there is a separate tab for each product or service: LUMBERJACK, RETRIEVER & LJ.

LUMBERJACK users have the system installed at their offices.  They run and manage their systems (although we do manage some of our LUMBERJACK customer’s systems on their behalf).

RETRIEVER users have access to their systems via secure Web Browser.  We manage and support them in the daily running of the system, generate reports, etc. on their behalf.

LJ users have the system installed at their offices. This is an SME product which is self-installed and managed and is a smaller version of LUMBERJACK.

ENTRIES: If there is something you would particularly like to see here, please feel free to Email Support.

Posted in General

LUMBERJACK – WEB – Deleting and Cleaning up Extensions or Agents (either manually or automatically)

If you ever receive a ‘Licence expired’ warning, LUMBERJACK is telling you that you have exceeded your extension/agent licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping is a good way of keeping the extension numbers in check and we have created a How To… sheet to help.

Posted in Extensions, Housekeeping, LUMBERJACK

LUMBERJACK – CLIENT – Deleting and Cleaning up Extensions or Agents (either manually or automatically)

If you ever receive a ‘Licence expired’ warning, LUMBERJACK is telling you that you have exceeded your extension/agent licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping is a good way of keeping the extension numbers in check and we have created a How To… sheet to help.

Posted in Extensions, Housekeeping, LUMBERJACK

LJ – Deleting Extensions

If you ever receive a ‘Licence expired’ warning, LJ is telling you that you have exceeded your LJ extension licence. You may have noticed that some of the extensions in reports may no longer be valid or maybe unused. Housekeeping is a good way of keeping the extension numbers in check and we have created a How To… sheet to help.

Posted in Housekeeping, Licence, LJ

LJ – Backups

We all know and understand the importance of having a regular backup routine. Unfortunately, because LJ is always open logging calls, it is very difficult for your ‘standard’ backup software to be able to take reliable backups. We would highly recommend that you set-up a LJ backup regime which is then incorporated into your ‘standard’ backup routine. Here is the ‘How To…’ on how to do this. You may find that this has already been done during the installation.

Posted in Housekeeping, LJ

LUMBERJACK – Client – Backups

We all know and understand the importance of having a regular backup routine. Unfortunately, because LUMBERJACK is always open logging calls, it is very difficult for your ‘standard’ backup software to be able to take reliable backups. We would highly recommend that you set-up a LUMBERJACK backup regime which is then incorporated into your ‘standard’ backup routine. Here is the ‘How To…’ on how to do this using the Client Software. You may find that this has already been done during the installation.

Posted in Backups, Housekeeping, LUMBERJACK

LUMBERJACK – Web – Backups

We all know and understand the importance of having a regular backup routine. Unfortunately, because LUMBERJACK is always open logging calls, it is very difficult for your ‘standard’ backup software to be able to take reliable backups. We would highly recommend that you set-up a LUMBERJACK backup regime which is then incorporated into your ‘standard’ backup routine. Here is the ‘How To…‘ on how to do this using the Web Browser. You may find that this has already been done during the installation.

Posted in Backups, Housekeeping, LUMBERJACK

LUMBERJACK – Privacy – How to Scramble Dialled Numbers and CLI’s.

Do you need to generate reports so that Dialled Numbers are not displayed in their full form? Or perhaps you need to store calls as they arrive in the database and they must have scrambled dialled numbers. We have created a How To… sheet on both LUMBERJACK Client and Web Users. Should you need any help or support, you know where we are.

Posted in LUMBERJACK, Privacy, Report Setup, Reports

LJ – Extension Matches

If you are ever asked to run a report on a particular extension or perhaps on a few extensions, we have created a How To… Sheet on creating this report for those using the LJ Software. Either visit the LJ How To… page or open the document HERE.

Posted in LJ, Reports

LJ – Duration Between

If you are ever asked to run a report looking at calls that have a duration between two values, we have created a How To… Sheet on creating this report using the LJ Software. Either visit the LJ How To… page or open the document HERE.

Posted in LJ, Reports