LUMBERJACK, RETRIEVER and LJ User Group Area

We have created this User Group Area to assist your exploration around your products and services to help you make better use of the system.

SEARCH: Everything is searchable so type in a key word (in the Search box to the right) and all relevant log entries will be listed. We recommend using this to find exactly what you are looking for.

PAGES: Above, you will see that there is a separate tab for each product or service: LUMBERJACK, RETRIEVER & LJ.

LUMBERJACK users have the system installed at their offices.  They run and manage their systems (although we do manage some of our LUMBERJACK customer’s systems on their behalf).

RETRIEVER users have access to their systems via secure Web Browser.  We manage and support them in the daily running of the system, generate reports, etc. on their behalf.

LJ users have the system installed at their offices. This is an SME product which is self-installed and managed and is a smaller version of LUMBERJACK.

ENTRIES: If there is something you would particularly like to see here, please feel free to Email Support.

Posted in General

LJ – Restricting Auto Learned Extensions

When setting up LJ, most clients want LJ to auto learn the extensions as the extensions make calls.  This is fine if you are well within your licence and your extension range fits the LJ licence you have bought.  However, you may decide to limit the extension numbers that are being logged on the system.  We have created a How To…? Sheet on how to do this – LJ – Restricting AutoLearned Extensions.

Posted in Uncategorized

LJ – Zero Cost Calls – Where to Start

Have you ever looked at call costs in a report and seen some without a cost.  If you think these calls should have  a cost, we’ve created a How to… sheet to look into the various reasons this may be.  Look under LJ>How To…

Posted in Call Costs, Housekeeping, LJ, Reports

RETRIEVER – How to Check Tariff Area Codes and Bands

Do you ever see a call and wonder how that call is charged by your Tariff provider?  Perhaps you are interested to see whether it is a premium call or whether there are any set-up costs involved.

We have created a How To…Check Tariff Area Codes and Bands sheet to help you out.

Posted in Call Costs, Reports, RETRIEVER, System Management

RETRIEVER – How to Recost Data

Perhaps your tariff has been updated but you would like your telephone calls to be recosted to a specific data in the past, or perhaps you have just noticed that there is a new Access Code which hasn’t been stripped off calls for a while, once you’ve made all the updates to the tariffs and/or created an Access code, you can then Recost the data to a specific date.

We have created a How to… document for the Retriever Users.

Posted in Call Costs, Reports, Reports Set-up, RETRIEVER, System Management

RETRIEVER – How to Create a Cost Style

Cost Styles allow you to create one style that may use one or more tariffs to calculate the call charges.  For example, you can allocate specific tariffs to specific trunks/lines, or where Tariff A only carries, say, international traffic, you can create a cost style that would look to Tariff A for all international calls, and then use tariff B for all other calls.

We have created a How To… document for Retriever Users.

Posted in Call Costs, Reports, Reports Set-up, RETRIEVER

RETRIEVER – How to Create an Access Code

Are you having some new Trunks/Lines installed? Is there a new tariff provider? Do your dialled digits have some other numbers in front?

Chances are, if the answer is YES to any of the above, that you will need to set up a new Access Code. We have created a How To… sheet for our Retriever Users.

Posted in Call Costs, Reports, Reports Set-up, RETRIEVER

RETRIEVER – Zero Cost Calls – Where to Start

Have you ever looked at a report and seen some individual calls with no costs, which you would expect a cost associated with them? How do you find out whether they should have a cost or what the issue might be? We have been beavering away and created a How To… sheet to look at where to start. Just whiz to our RETRIEVER>How To… area and look at the document created Zero Cost Calls – Where To Start. Remember, if you have any issues, give us a call (or email Support) as our helpdesk are always on hand to help.

Posted in Reports, Reports Set-up, RETRIEVER

LUMBERJACK – How to Check Tariff Area Codes and Bands

Do you ever see a call and wonder how that call is charged by your Tariff provider?  Perhaps you are interested to see whether it is a premium call or whether there are any set-up costs involved.

We have created two How To… Sheets, one for the Client User and one for the Web User.

Posted in Call Costs, LUMBERJACK, Reports, System Management

LUMBERJACK – How to Create a New Scheduled Event

Would you like to automate some of your processes? Perhaps you want to automatically generate a report every week, sent via email to a colleague.  Perhaps you want to create back-ups of the system which are sent to the main Server to be backed up with all the other Company stuff.

We have created two How To Sheets…, one for Client Users and one for Web Users.

Posted in LUMBERJACK, Report Setup, Reports, Scheduling

LUMBERJACK – How to Recost Data

Perhaps your tariff has been updated but you would like your telephone calls to be recosted to a specific data in the past, or perhaps you have just noticed that there is a new Access Code which hasn’t been stripped off calls for a while, once you’ve made all the updates to the tariffs and/or created an Access code, you can then Recost the data to a specific date.

We have created two How to… documents, one for the Client User and one for the Web User.

Posted in Call Costs, Housekeeping, LUMBERJACK, Reports, System Management