We have created this User Group Area to assist your exploration around your products and services to help you make better use of the system.
SEARCH: Everything is searchable so type in a key word (in the Search box to the right) and all relevant log entries will be listed. We recommend using this to find exactly what you are looking for.
PAGES: Above, you will see that there is a separate tab for each product or service: LUMBERJACK, RETRIEVER & LJ.
LUMBERJACK users have the system installed at their offices. They run and manage their systems (although we do manage some of our LUMBERJACK customer’s systems on their behalf).
RETRIEVER users have access to their systems via secure Web Browser. We manage and support them in the daily running of the system, generate reports, etc. on their behalf.
LJ users have the system installed at their offices. This is an SME product which is self-installed and managed and is a smaller version of LUMBERJACK.
ENTRIES: If there is something you would particularly like to see here, please feel free to Email Support.
If you are ever asked to run a report on a particular extension or perhaps on a few extensions, we have created a How To… Sheet on creating this adhoc report for those using the Client. Either visit the How To… page or open the document here.
Have you ever had the situation when you need to track down who has been dialling a particular number, perhaps an outside organisation is getting nuisance phone calls, or the telephone bill has just come in with high numbers of calls made to a specific number? We have created a How To… sheet for Client users so either visit the How To… Page or open the document here.
Has anybody in your organisation received an incoming call and wondered what the number was that was dialling them. You can run an Adhoc report (a one-off report) to see incoming CLI to an extension. Visit the How To… folder or open the document here for client users.
When setting up LJ, most clients want LJ to auto learn the extensions as the extensions make calls. This is fine if you are well within your licence and your extension range fits the LJ licence you have bought. However, you may decide to limit the extension numbers that are being logged on the system. We have created a How To…? Sheet on how to do this – LJ – Restricting AutoLearned Extensions.
Have you ever looked at call costs in a report and seen some without a cost. If you think these calls should have a cost, we’ve created a How to… sheet to look into the various reasons this may be. Look under LJ>How To…
Do you ever see a call and wonder how that call is charged by your Tariff provider? Perhaps you are interested to see whether it is a premium call or whether there are any set-up costs involved.
We have created a How To…Check Tariff Area Codes and Bands sheet to help you out.
Perhaps your tariff has been updated but you would like your telephone calls to be recosted to a specific data in the past, or perhaps you have just noticed that there is a new Access Code which hasn’t been stripped off calls for a while, once you’ve made all the updates to the tariffs and/or created an Access code, you can then Recost the data to a specific date.
We have created a How to… document for the Retriever Users.
Cost Styles allow you to create one style that may use one or more tariffs to calculate the call charges. For example, you can allocate specific tariffs to specific trunks/lines, or where Tariff A only carries, say, international traffic, you can create a cost style that would look to Tariff A for all international calls, and then use tariff B for all other calls.
We have created a How To… document for Retriever Users.
Are you having some new Trunks/Lines installed? Is there a new tariff provider? Do your dialled digits have some other numbers in front?
Chances are, if the answer is YES to any of the above, that you will need to set up a new Access Code. We have created a How To… sheet for our Retriever Users.
Have you ever looked at a report and seen some individual calls with no costs, which you would expect a cost associated with them? How do you find out whether they should have a cost or what the issue might be? We have been beavering away and created a How To… sheet to look at where to start. Just whiz to our RETRIEVER>How To… area and look at the document created Zero Cost Calls – Where To Start. Remember, if you have any issues, give us a call (or email ) as our helpdesk are always on hand to help.