Telephone Call Logging Solutions

Sarah Glavin, Donna Pickrell and Andrew Miller met in 1993 whilst working in the call logging environment. At that time the call logging systems available were extremely basic and most of them still DOS based. But the Windows® revolution had taken hold and become the standard in most office environments. Customers wanted Windows based telephone call logging systems. The best most suppliers could provide was a Windows front end on an old DOS or Unix box. There was a very evident hole in the market.

More than that, however, was the realisation that the box shifting mentality was dead. Managers wanted service along with the systems they were buying. What they wanted was a call logger utilising the latest technology and, most importantly, backed up by top class customer service and support.

Hardly rocket science but considerably more than a spreadsheet package!

By May 1996, Sarah and Donna found themselves in a position to set up a company offering bureau services and analysis to customers. This was encouraged by a number of experts in the field. They spent much of their time designing the ultimate call logger, taking into account the wish lists they had heard over the years from their extensive experience in the market. Andy later joined them to head the technical development of the company and Focom Ltd took off.

Software does not stand still. Since the original LUMBERJACK system was beta tested, it has moved with the times and demands of the new Comms Manager. Additional reports, new modules and, of course, the Web interface.

In 2009, Focom launched the LJ Series of Call Loggers answering the plea for an affordable call logger suitable for the small to medium business enterprise.

The R&D team know that work will never be completed as innovations are always just around the corner. We keep up to date and, just as we did in the beginning, we try to anticipate our customers requirements and give them the right tool for the job.