Insufficient Lines

One company kept receiving complaints that their clients couldn’t get through but they didn’t really understand why. They felt that they had sufficient lines for the traffic and their sales desk were not always on the telephone.
 
However, as soon as LUMBERJACK was installed, it was clear that their telephone switch had been set-up in such a way that their telephone lines had been configured to prioritise outgoing calls rather than incoming. Therefore, those trying to dial into the company, often received the engaged tone. By changing the configuration of the switch, their staff and lines performance improved immediately.