Do you ever feel that you don’t have the Statistics to back up your plans? Telephone Call Logging should provide accurate and reliable data. Graphical displays can also be useful to produce for those people who don’t like reading tables of information.
Focom’s Telephone Call Logging Reports can be manually or automatically generated to show your levels of traffic (the number of calls your organisation is handling); Whether your Tariff provider is passing on all the savings they were meant to; Can highlight the performance and how well your staff are answering their telephones – or not!; The total telecom spend or the cost for individuals, departments, cost centres, etc. and also highlight the use, misuse and possible fraud on your telephone equipment.