CLI – Call Line Identity

Have you ever been asked to find out who has been dialling a specific extension – perhaps from an outside company? Do you have lines/trunks coming in which are routed out of your building and you need to know who is making those calls? Perhaps a client has complained that they have been passed from pillar to post and that they are not impressed and the only information you have is their telephone number.
You can run a report to include incoming and Trunk to Trunk calls, including the CLI field, duration, party 1 through to 6 so that you can see the route of the call and where the call comes in. The report would show how and where it was transferred. You can then see how well your organisation is performing.