Grade of Service (GOS)

What is a Grade of Service? How do you know how many lines you need into your building to carry the traffic you need to carry? For example, if you are an organisation that is reliant on all your customers dialling in, how many of them are getting through? If you were a doctor’s surgery, the chances are that the client would just call back later, however, if you are working in a cut throat highly competitive world – do you want your clients to call your competitors? How well does your Organisation perform?
By running reports on your groups of lines, it is possible to identify how many lines/trunks you need to carry your traffic and you can specify your Grade of Service. Other Traffic reports can identify your Blocking Probability. You can identify your ‘true busy hour’ and ensure that your clients are receiving the best level of support they can receive.