Do calls get transferred around your building(s)? Do you know how many times they are transferred before the caller gets through to the correct person? Have you ever received calls complaining that they were transferred from pillar to post before being cut off? How can you trace those calls and improve performance?
With Telephone Call Logging software you should be able to see how the call was transferred through the building. LUMBERJACK and RETRIEVER also allow you to link calls across multiple sites so that you can see the true route of the call. Perhaps you need to change the routing or identify the number of calls that are breaking out over your network and get a picture of the amount of traffic transferred within your Organisation.