Have you ever received complaints about calls that have gone unanswered? How can you prove it? How many callers are you missing out on because there are not enough people answering the telephone or that don’t have the correct training on how to handle calls? Do you have enough people to answer the amount of traffic received?
Running Telephone Call Logging reports allows you to monitor your Organisations’ performance. How quickly are telephones being answered? What is your average over a day, over a week, over a month? You can ensure that there is sufficient cover for the busy periods by identifying the busy times.