Calls Handled

Do you ever need to monitor your calls / traffic to see how many calls your Organisation handles? Do you need to see who the strongest member of your Operators team is? Perhaps you would like to confirm the weakest member of the team who would benefit from more training to improve performance? Do you need to see who answers the most calls in your help desk team? Do you need to prove to your suppliers that you are meeting your SLA’s in answering the calls to the services you provide?

By running automatic reports daily, weekly, monthly, quarterly or even yearly, you can monitor the traffic trends and identify possible busy periods. Telephone Call Logging reports allow you to monitor individuals and/or teams of people to see how efficiently they are answering their calls and any possible training requirements. Real-time alerts will provide information about unanswered calls and perhaps highlight a possible issue before it becomes a major problem.