A phone system is a critical component of any business, allowing employees to communicate with customers, partners, and colleagues. However, managing a phone system can be complex, and ensuring its optimal performance is essential. This is where telephone call logging comes in – a powerful tool that can help you track and analyse your phone system’s usage and performance to optimize its performance.
Here are some ways LUMBERJACK telephone call logging can help improve the performance of your phone system:
Identify areas for improvement
LUMBERJACK Call Logging can provide detailed reports on how your phone system is being used, such as call volume, duration, and peak hours. Our reports can be generated manually or automatically allowing you to analyse this data, you can identify areas where improvements can be made, such as adjusting staffing levels or changing call routing. For example, if you find that call volume is highest during certain times of the day, you can schedule more staff during those times to ensure that all calls are answered promptly.
Monitor call quality
LUMBERJACK call logging can track call quality metrics such as dropped calls, call duration, and call wait times. By monitoring these metrics, you can identify issues that may be affecting call quality and take steps to address them. For example, if you find that a large number of calls are being dropped, you can investigate the cause and make changes to your phone system to improve call quality.
Improve customer service
LUMBERJACK call logging can help you understand how your team is performing in terms of customer service. For example, you can track call abandonment rates, response times, and call diversions. This information can help you identify areas where training or process improvements may be needed. For example, if you find that call abandonment rates are high, you can investigate the cause and take steps to improve the customer experience. Where there are multiple PBXs, we have the ability to link call parts from one to the other, to create a complete picture of the handling of the call throughout the entire network. Even on a single PBX, we can see call parts to show where it has been diverted a number of times.
LUMBERJACK call logging can track call costs, allowing you to identify areas where you may be overspending on phone services. You can use this information to negotiate better rates or to make changes to your phone system to reduce costs. For example, if you find that a large portion of your call volume is international, you can investigate options for reducing these costs, such as using a different phone service provider. It is also possible to set up fixed costs against extensions and trunks so that you can accurately charge departments for their full telecommunications spend. This can include set-up costs, daily/monthly etc. rental charges, etc. Customers have assigned internet charges to departments, or the cost of handsets, etc.
Overall, LUMBERJACK telephone call logging can help you optimize your phone system’s performance by providing valuable insights into how it is being used and where improvements can be made. By using telephone call logging, you can improve call quality, reduce costs, and improve customer service, ultimately helping your business succeed.