Case Studies

Over the years, we've been told of many reasons why customers are grateful for Telephone Call Logging and we've given you a summary of some of them. By clicking on one of the words below, you can limit the content by your particular interest area:  

All | Traffic | Tariff | Perform | Cost | Legal | Fraud

Insufficient Lines

…’t really understand why. They felt that they had sufficient lines for the traffic and their sales desk were not always on the telephone.   However, as soon as LUMBERJACK was installed, it was clear that their telephone switch had been set-up in such a way that their telephone lines had been configured to prioritise outgoing calls rather than incoming. Therefore, those trying to dial into the company, often received the engaged tone. By changing t…

Tariff 1

With all the traffic put through your tariff providers, most companies have specially negotiated tariff rates which are appropriate to their calls.   Experience has shown that on some occasions, these negotiated tariffs are not always passed to the tariff companys’ finance department. On one occasion, this made the difference to calls to the USA which mounted to £60,000 per month. This had been over charged for two years and it was only when they…