Case Studies

Over the years, we've been told of many reasons why customers are grateful for Telephone Call Logging and we've given you a summary of some of them. By clicking on one of the words below, you can limit the content by your particular interest area:  

All | Traffic | Tariff | Perform | Cost | Legal | Fraud

Insufficient Lines

…ing to dial into the company, often received the engaged tone. By changing the configuration of the switch, their staff and lines performance improved immediately….

Performance

One of our Utility Operator Supervisors felt that they did not have sufficient staff members to answer the sheer volume of calls.   By generating daily, weekly and monthly Telephone Call Logging reports, the Supervisor was able to prove the volume of calls, the busy times (including the busy hour over a month), the time to answer, queuing delays and abandoned calls. With this evidence, they put together a strong case to the management to recruit…