Case Studies

Over the years, we've been told of many reasons why customers are grateful for Telephone Call Logging and we've given you a summary of some of them. By clicking on one of the words below, you can limit the content by your particular interest area:  

All | Traffic | Tariff | Perform | Cost | Legal | Fraud

Fraud 1

When purchasing our software, one company kept receiving a high volume of calls to a specific number but didn’t understand what they were or who was making them.   Once installed, it was clear that an ex-employee had set their telephone up on divert to his new business number. Giving his DDI number out as a number within a large prestigous organisation was better than giving out a new number. Furthermore, our client was not only paying the cost f…

Fraud 2

During one installation, we noticed lots of calls to premium rate numbers. These calls were being made by an extension number that was outside the extension range and were always calls coming in and then going out on lines. With further investigation, it turned out that a switch engineer had set himself up as a business with a premium rate service, callers would call in on a local London number and then our customer was paying the cost of the cal…

Fraud 3

…of international dialling on one of their sites and it was suspected to be fraudulent use.   As this customer uses the RETRIEVER outsourcing service, we ran a report to show the path the suspected international calls were taking through the system. This was a simple ‘dialled number matches’ filter on a report showing all parties involved in the call. It was suspected that the calls were coming into the voicemail system and then breaking out. Our r…