Case Studies

Over the years, we've been told of many reasons why customers are grateful for Telephone Call Logging and we've given you a summary of some of them. By clicking on one of the words below, you can limit the content by your particular interest area:  

All | Traffic | Tariff | Perform | Cost | Legal | Fraud

How Telephone Call Logging can help with Voice Recording Compliance

…onfiguration; Active Directory containing the organisational structure and cost centres; External database which contained additional trader information including whether they should be set-up for recording. While it was possible to check all three, it was a time consuming and laborious task.   Each data source was looked after by different departments and any inconsistencies needed to be shown for compliance. Solution: As LUMBERJACK was already l…

Fraud 1

…his DDI number out as a number within a large prestigous organisation was better than giving out a new number. Furthermore, our client was not only paying the cost for all the call diverts to his new number but also counting the cost of lost business!…

Fraud 2

…always calls coming in and then going out on lines. With further investigation, it turned out that a switch engineer had set himself up as a business with a premium rate service, callers would call in on a local London number and then our customer was paying the cost of the call being transferred out of the building to the premium rate service. The engineer was making a nice little profit. Our customer was able to negotiate a free upgrade from the…

Tariff 1

…£60,000 per month. This had been over charged for two years and it was only when they installed LUMBERJACK that they were able to run a comparison against the cost of their Tariff bill and the Call Logger. This more than paid for the system in one week!…

Tariff 2

…blanket ban all international dialled calls, but they also didn’t want the cost of these calls.   They installed LUMBERJACK without warning their staff, and within a couple of hours, it was clear who was making the calls as they set-up real-time screens to alert them to when somebody called these numbers. The guilty party were asked quietly to refrain from calling these numbers and the embarassment was sufficient that they were not called again. T…