Business Benefits

There are so many benefits to your organisation in using Telephone Call Logging. Different people/ departments are often looking for different benefits. We've collated many of the questions that are regularly asked of us, and rather than you trawl through them all, we've given you the option to select specific 'standard' searches - just click on the specific word of interest:

All | Traffic | Tariff | Performance | Cost | Fraud

Business Benefits

…There are so many benefits to your organisation in using Telephone Call Logging. Different people/ departments are often looking for different benefits. We’ve collated many of the questions that are regularly asked of us, and rather than you trawl through them all, we’ve given you the option to select specific ‘standard’ searches – just click on the specific word of interest: All | Traffic | Tariff | Performance | Cost | Fraud…

Statistics

…ays can also be useful to produce for those people who don’t like reading tables of information.   Focom’s Telephone Call Logging Reports can be manually or automatically generated to show your levels of traffic (the number of calls your organisation is handling); Whether your Tariff provider is passing on all the savings they were meant to; Can highlight the performance and how well your staff are answering their telephones – or not!; The total t…

High Cost Calls

…aps you need to know who dialled them. Perhaps you need to check that your tariff provider has charged you the correct price. Perhaps these calls do not belong to your business and have been incorrectly billed. Perhaps there is a problem with misuse or even fraud.   Run a report to show the dialled number, or any cost over a specific cost. How about creating real-time alerts which will highlight if a call cost has reached a specific threshold so t…

Mobile Gateways

…al mobile telephones on a regular basis? Have you thought of negotiating a tariff deal with a mobile network so that your calls are more economical? If you have a mobile workforce where mobile telephony is important, without this gateway, you may be paying over the odds for your calls. How much traffic are you generating to mobile numbers?   By running telephone call logging reports, you can identify which network you dial the most frequently, i.e…

Tariff

Do you know how much your total telecoms spend is? Do you know that your tariff provider is providing you the best deal for your traffic? Do you know that they are charging you the correct cost rates? Do you know what your most frequently dialled destination is?   Telephone Call Logging allows you to regularly monitor your telephone calls. You can identify spending trends, most frequently dialled international countries and national dialling code…

Negotiate New Tariff

…ic countries? Do you dial mobiles frequently? Do you know where your costs are going?   It is easy to run reports to show the most frequently dialled destination including local, national, international, freephone and say premium. You can run reports to show your tariff provider where and how often you dial specific locations and the total and average duration. Based on this information, they can calculate the best bespoke tariff based on your spe…

Manage Telecom Spend

…nd when without the detailed call records? How can you negotiate a cheaper tariff if you don’t know what your current spend pattern or traffic is at the moment? How can you be sure that there is no misuse or fraud? How can you bill the correct individuals/departments for their usage including Fixed Costs?   Telephone Call Logging allows the user to run reports to show the most frequently dialled location, country, national code but also with the a…

Long Duration Calls

…be a number of Long Duration Calls highlighted which often have a high cost associated to them. How do you know who made those calls? Is it the same person making the same calls and are they business related calls? Is this usual traffic and therefore you need to investigate a cheaper tariff or is this a case of misuse or even fraud?   With Telephone Call Logging it is possible to run reports against specific dialled numbers so that you can identif…

Query Bill

…erhaps you have somebody diverting their extension from your building to their mobile or another number entirely….

Billing

…the cost of their telephone equipment? Do you need to incorporate your telecom spend into your financial package such as SAP, Sage, etc.? Do you need to generate Cost reports into different file formats, such as .xls, PDF, etc.? Do you need to check your telephone bill from your tariff provider?   Telephone Call Logging reports allow you to create an organisational structure to fit your requirements. They then allow you to run manual or automatic…

Access Codes

…re misusing or fraudulently using your telephone equipment? Is the correct tariff carried by the correct access code? Access codes are programmed into your telephone equipment to route calls over the right network, for example all local and national via BT, all international by CoLT, etc. The user is completely unaware of access codes, they simply dial a ‘9’ before making an outgoing call, the telecoms equipment will correctly look at the dialled…