…ing Reports can be manually or automatically generated to show your levels of traffic (the number of calls your organisation is handling); Whether your Tariff provider is passing on all the savings they were meant to; Can highlight the performance and how well your staff are answering their telephones – or not!; The total telecom spend or the cost for individuals, departments, cost centres, etc. and also highlight the use, misuse and possible frau…

…, or is cover required during the lunch breaks?   Telephone Call Logging should produce reports allowing you to see the busy hour on a group of extensions and trunks if your helpdesk receives calls from outside your building. You can run performance reports to identify (broken down in a time slot period) how many calls are being dealt with each hour, how quickly those calls are dealt with and how long callers were kept ringing. Do you need more bu…

…e there certain days that are busier than others? Without telephone Call Logging or Call Accounting, it is impossible to answer these questions without the specific data to back them up.   By running Call Logging or Call Accounting reports, you can see assess their performance, how quickly are they answering their calls, how many calls hang up before they are answered, you can see how long people waited (call logging data permitting) before they w…

…ar to post before being cut off? How can you trace those calls and improve performance?   With Telephone Call Logging software you should be able to see how the call was transferred through the building. LUMBERJACK and RETRIEVER also allow you to link calls across multiple sites so that you can see the true route of the call. Perhaps you need to change the routing or identify the number of calls that are breaking out over your network and get a pi…

Do you have a Helpdesk or Operator Desk? Do you know how many calls per day they are handling? Is there a particular time in the day which is extremely busy? Is everybody pulling their weight? Are some calls taking too long? How long do the callers have to wait to be answered? What is the traffic generated?   Telephone Call Logging software allows you to run reports and identify a group of extensions/ operators, etc. and see total numbers of call…

…hone or that don’t have the correct training on how to handle calls? Do you have enough people to answer the amount of traffic received?   Running Telephone Call Logging reports allows you to monitor your Organisations’ performance. How quickly are telephones being answered? What is your average over a day, over a week, over a month? You can ensure that there is sufficient cover for the busy periods by identifying the busy times….

…cation? Is there misuse or fraud on your phone system? Can you improve the performance of those people who answer your telephones? LUMBERJACK and RETRIEVER allow you to set-up individual real-time screens that meet a specific threshold. It will alert you when your threshold has reached 75%, 100% and 125% levels. All our products allow you to monitor real-time statistics. Data is provided to our products as soon as a call has been completed. At thi…

…weakest member of the team who would benefit from more training to improve performance? Do you need to see who answers the most calls in your help desk team? Do you need to prove to your suppliers that you are meeting your SLA’s in answering the calls to the services you provide? By running automatic reports daily, weekly, monthly, quarterly or even yearly, you can monitor the traffic trends and identify possible busy periods. Telephone Call Loggi…