Business Benefits

There are so many benefits to your organisation in using Telephone Call Logging. Different people/ departments are often looking for different benefits. We've collated many of the questions that are regularly asked of us, and rather than you trawl through them all, we've given you the option to select specific 'standard' searches - just click on the specific word of interest:

All | Traffic | Tariff | Performance | Cost | Fraud

Bill Shock

…Nothing worse than opening the Telephone bill to find an unexpected hike in cost. Using our software, the client is able to run reports to show costs, but also set-up real-time alerts to show when a threshold has been 50% met, 75% met, etc. so if suspected fraud by somebody who has hacked into your system, or a new member of staff is using the phone for inappropriate calls, you’ll know about it before the bill arrives on the doorstep….

Business Benefits

…There are so many benefits to your organisation in using Telephone Call Logging. Different people/ departments are often looking for different benefits. We’ve collated many of the questions that are regularly asked of us, and rather than you trawl through them all, we’ve given you the option to select specific ‘standard’ searches – just click on the specific word of interest: All | Traffic | Tariff | Performance | Cost | Fraud

Statistics

…total telecom spend or the cost for individuals, departments, cost centres, etc. and also highlight the use, misuse and possible fraud on your telephone equipment….

Calls to Strange Locations

…Run reports on dialled numbers that you don’t recognise, is it a rogue modem? Is it a rogue employee running their own business from your premises? Is it evidence of fraud? Is it a service which you thought had been cancelled years ago and yet you are still paying for it?…

Who Dialled this Number?

…ne bill with an unfamiliar frequently dialled number and which may also have a high cost associated to it? Or perhaps you’ve been contacted by somebody asking who within your company is dialling a specific number. Is it misuse or even fraud?   Run a report looking at the specific dialled number and include the fields to show who is dialling it, the duration and the cost. This can also be done on area code or country code and would include mobiles…

High Cost Calls

…ve been incorrectly billed. Perhaps there is a problem with misuse or even fraud.   Run a report to show the dialled number, or any cost over a specific cost. How about creating real-time alerts which will highlight if a call cost has reached a specific threshold so that you can put a stop to telephone abuse before the bills comes in. Check for calls either via report or real-time that have excessive costs and durations or for specific destination…

Premium Rate

…you decide which ones to block on your PBX? How do you know who is actually dialling these numbers? Could you negotiate a cheaper rate to these numbers if you dial them regularly? Are these calls evidence of misuse by your staff or fraud from outside?   Why not set up reports which can show you all calls to Premium Rate services including a cost field so you can see the actual cost? Run reports to identify which extension is dialling those number…

Manage Telecom Spend

…r traffic is at the moment? How can you be sure that there is no misuse or fraud? How can you bill the correct individuals/departments for their usage including Fixed Costs?   Telephone Call Logging allows the user to run reports to show the most frequently dialled location, country, national code but also with the added benefit of having detailed call records, you can identify who is making those calls, the duration and the cost. With the ability…

Long Duration Calls

…high cost associated to them. How do you know who made those calls? Is it the same person making the same calls and are they business related calls? Is this usual traffic and therefore you need to investigate a cheaper tariff or is this a case of misuse or even fraud?   With Telephone Call Logging it is possible to run reports against specific dialled numbers so that you can identify which extension has made the call. You can also run reports usi…

Real-Time

…can correctly direct the service to the right location? Is there misuse or fraud on your phone system? Can you improve the performance of those people who answer your telephones? LUMBERJACK and RETRIEVER allow you to set-up individual real-time screens that meet a specific threshold. It will alert you when your threshold has reached 75%, 100% and 125% levels. All our products allow you to monitor real-time statistics. Data is provided to our produ…

Fraud

Have you ever seen odd dialled numbers on your telephone bill? Have you ever seen strange calls at strange times of day – often when the office isn’t open? Do you have suspicions of your cleaning or security people making calls when they shouldn’t be?   By running Telephone call Logging reports, you can check your bill against the calls carried by your PBX. You can identify calls during ‘Out of Hours’ times. Run reports on calls over a specific d…

Query Bill

…Without Telephone Call Logging, it is impossible to know more information about the call. Perhaps those calls are legitimately your costs but perhaps you can identify a possible misuse/fraud on your telephone system. Perhaps you have somebody diverting their extension from your building to their mobile or another number entirely….