Costing Calls
The output provided by each telephone system is different and the amount of data provided will depend on the telephone system you have. However, it would usually include information such as the DATE and TIME of the Call, the DURATION of the call and the DIALLED NUMBERS. Using this information, the Telephone Call Logger would …
Performance Management
Many of the telephone systems output information about incoming calls including ANSWER DELAYS. This information is stored within the database so that you can monitor how quickly your employees are answering the telephones. Perhaps look at MAXIMUM or AVERAGE ANSWER DELAYS to see if there is a time in the day when you don’t answer …
Abuse, Misuse and Fraud
Using fields from the database, a call logger should be able to identify calls that don’t match your usual patterns. Perhaps calls over a certain COST or DURATION, calls coming into your building and then transferring straight out again. The call logging system should be set-up with user specific criteria to send reports or real-time …
Your Needs
If you would like more information about what telephone call logging can provide for your specific switch, please Email Us.