Welcome to Focom Limited

...Multiple Users, Multiple Needs, National and Global

...Let Us Do The Work For You

...Making Call Logging Easy for the SME Market

Welcome to Focom Limited

The straight talking Telephone Call Logging People…

Blog Articles

LUMBERJACK Call Logging Software Improves the Performance of Your Phone SystemA phone system is a critical component of any business, allowing employees to communicate with customers, partners, and colleagues. However, managing a phone system can be complex, and ensuring its optimal performance is essential. This is where telephone call logging comes in – a powerful tool that can help you track and analyse your phone … [...] Read more...

The Importance of Real Time MonitoringThe recent Microsoft® Teams outage reminds us just how important it is to receive information about our telecoms status. For instance, alerting us when no calls have happened in a period of time could give you the heads up to deal with problems before being swamped with helpdesk queries about a specific issue. LUMBERJACK has … [...] Read more...

IPC Cloud Based SolutionsWe have been logging the newer Cloud based solutions from IPC for quite some time now. What is the difference? The Cloud based solution is hosted externally to the business’s premises and usually gives a lot more flexibility on the dealer board placements – such as working from home, remote offices, easier disaster recovery. What … [...] Read more...

Base Line ReportingWhat is base line reporting? Baseline reporting is ensuring that each setting on your telecoms platform is correctly set and not changed without the proper processes being followed. Some PBX’s and Dealerboards (e.g. IPC Unigy, Cloud 9, etc.) allows access to read the configuration settings for each extension/agent/trunk which may include voice recording, routing, software … [...] Read more...

Microsoft Teams (MS Teams)Microsoft Teams is a unified communications system that many companies are using to replace their in-house PBX system. This has the advantage of being cloud based allowing flexible access from work or home. LUMBERJACK has the ability to log MS Teams and many other cloud based communications systems allowing the calls to be monitored and … [...] Read more...

Remote working and how it has changed your need for Telephone Call LoggingSince the pandemic started and the need to work from home, although those regulations are changing, many businesses can see the advantage of their employees continuing to work, at least some of the time, from home. The need for smaller premises and all that goes with it can be a financial advantage for the employer, … [...] Read more...

LUMBERJACK is not vulnerable to log4jWith the increasing worry that the LOG4J is causing, we would like to reassure you with regards to LUMBERJACK. The LUMBERJACK software is not vulnerable to the log4j vulnerability CVE-2021-44228. LUMBERJACK does not use the log4j application to log any information. The LUMBERJACK software, including the web interface, was all written by Focom Ltd and … [...] Read more...

Logging phone system settings & preferences to streamline your businessTraditional call logging is not just for call costs any more. Many of our clients are looking to expand the logging facilities to include the addition of logging settings and preferences which have been set up on the PBX/VoIP or Dealerboard. A recent example was a client creating a report that shows how many of … [...] Read more...

How Telephone Call Logging can help with Voice Recording ComplianceProblem: We found that customers had a number of data sources that needed to be checked to ensure voice recording compliance was being met. This included: which individuals should be recorded; the retention period required and any unexpected recordings – calls diverted to extensions/external destinations that should not be recorded. They were having to check … [...] Read more...

What is the purpose of Call Logging Software? We may change your views…The use of the humble Call Logger has expanded over the years. Traditionally, it was a simple tool used to allow a charge back on external calls made and the monitoring of staff calls. PBXs varied in the amount of data available, with some only showing the most basic data and lacked the ability to … [...] Read more...

Can you afford to be without Call Logging? – What about fraud?Many people believe that if they are not charging back the costs to departments they no longer need the call logger, but there many more circumstances that require both a historical and current view of you telecommunication platforms. Fraud is the most obvious use for a call logger as you would want to know when … [...] Read more...

Reflecting over the last 25 years…This year, Focom Limited turns 25 years old. It’s interesting to see how the industry and requirements for call logging has changed over that time. Even over the last 12 months we have seen a major change in working practices with many more people remote/home working across the globe. When Focom started, having analogue and … [...] Read more...

Focom Limited - LUMBERJACK product, colour pie chart showing call statistics

Call Logging

So, perhaps you’ve heard about telephone call logging, or perhaps you’ve been asked to find out about call logging products, but what is call logging? What is the business benefit and how has it helped other companies?

Follow the link to find out the answers to your questions and much, much more.

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Focom Limited product RETRIEVER showing colour pie chart with telephone call logging statistics

Solutions

Focom Limited are in business to provide telephone call logging solutions designed around our clients’ needs.

You choose to run and manage your own system, ask us to provide that service, or perhaps a mixture of the two.

We tailor our solutions to your requirements.

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Focom Limited Product LJ showing colour pie chart with call logging statistics

Company Info.

So, who do Focom Limited think they are? Why are they experts in Telephone Call Logging? How can they help you find the solution that fits your needs?

Read about Focom Limited, their vision for telephone call logging.

Find out who we are, what our customers have to say about us and how to contact us.

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Focom Limited	64-66 Akeman Street, Tring, Herts, HP23 6AF, UK	Tel: +44 (0) 1442 20 00 00
www.focom.com	Registered in UK 03206269	© Focom Limited 2023

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